Refund policy
RETURN & REFUND POLICY
Last Updated: September 11, 2026
At Boreal Slat, customer satisfaction is important to us. We want you to feel confident when purchasing our wall panels and home improvement products.
RETURNS
We accept returns within 30 days of delivery.
To be eligible for a return, your item must be unused, uninstalled, and in substantially the same condition in which it was received. Products should also be returned in their original packaging whenever reasonably possible.
To request a return, please contact us at:
Please include your order number and the reason for your return.
Products returned without prior authorization may not be accepted.
RETURN SHIPPING
Unless an item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs.
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible and provide your order number, a description of the issue, and clear photographs of the product and packaging.
If the issue is confirmed, Boreal Slat will provide an appropriate resolution at no additional cost to the customer.
REFUNDS
Once your return has been received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be issued to the original payment method.
Processing times may vary depending on your bank or payment provider.
Original shipping charges, where applicable, are generally non-refundable unless the return resulted from an error on our part.
CANCELLATIONS
Orders may be cancelled before they have entered processing or shipment.
If you would like to cancel an order, contact us immediately at support@borealslat.com.
Once an order has been processed or shipped, cancellation may no longer be possible.
CONTACT
Boreal Slat
171 Sunshine Dr
Amherst, NY 14228
United States
Email: support@borealslat.com